IT Support and Maintenance Technician (Work-study) — Info Solutions 2S
09/2011-09/2013
Position type
Work-study program (2 years) – IT Support and Maintenance Technician
Location
Chambéry, France
Related education
IT Support and Maintenance Technician (BAC+2)
The company
Info Solutions 2S is an IT services company supporting SMEs, local authorities, and professionals. The company handles installation, maintenance, administration, and support of IT infrastructure, as well as the deployment of network and systems solutions.
Mission
Provided level 1 and 2 IT support to users, both remotely and on-site. Contributed to the installation, deployment, and maintenance of workstations, servers, and network equipment, while ensuring service continuity for client infrastructure.
Helped continuously improve support by documenting incidents, technical procedures, and solutions to enrich the company's knowledge base.
Skills & technologies
- User support (L1 / L2)
- IT maintenance
- Workstation installation and configuration
- IT hardware deployment
- Remote and on-site assistance
- Windows administration
- Active Directory
- TCP/IP networking
- Hardware and software diagnostics
- Technical documentation
- Incident management
- Client relations
Key achievements
- Provided daily assistance to users for diagnosing and resolving hardware and software incidents.
- Installed, configured, and commissioned new workstations and peripherals.
- Carried out on-site interventions at client premises for infrastructure deployment and maintenance.
- Contributed to the deployment of servers, network equipment, and enterprise solutions.
- Built and maintained the internal knowledge base by writing incident reports, installation procedures, and technical documentation.
- Helped improve support quality by standardizing procedures and sharing best practices.