IT Support and Maintenance Technician (BAC+2)

09/2013

Institution

CESI Graduate School of Engineering

Diploma

Higher technician diploma (BAC+2) IT support and maintenance technician, 2-year work-study program

Related experience

IT Support and Maintenance Technician (Work-study) — Info Solutions 2S

Overview

The IT Support and Maintenance Technician program trains versatile IT and user-support professionals. It teaches how to install, configure, and maintain workstations, peripherals, and networks, while ensuring data security and connectivity. The program places strong emphasis on end-user support to ensure effective use of digital tools. This certifying qualification prepares graduates to meet the needs of public and private organizations by ensuring the availability of IT infrastructure, resolving incidents, and anticipating technological change — a forward-looking role combining technical skills and a service mindset.

Post-baccalauréat training program leading to a certifying qualification registered with the RNCP at level 5 (BAC+2).

CORE SKILLS

Technical skills: proficiency with client operating systems (Windows 10/11, Linux, etc.) and fundamental networking knowledge, including Active Directory administration (password management, data access, etc.) as well as application deployment and monitoring. Rigorous management of the full IT fleet (stock management, automated inventory, warranties, etc.) and day-to-day resolution of users' technical issues.

Soft skills: communication and empathy to understand user needs and support them in using IT tools. Autonomy and versatility to handle a variety of tasks. Curiosity and motivation, with a strong drive to learn.

WHERE THIS ROLE IS PRACTICED

This role is exercised within the IT departments of small and medium businesses, across any industry, reporting to the IT manager or the administrative and financial director. In larger companies and IT service providers (ESN), the support or technical lead is often the main point of reference.

QUALIFICATION

IT Support and Maintenance Technician, a professional certification registered with the RNCP at level 5 (NSF code 326r), by decision of France Compétences dated 06/24/2025, published on 06/25/2025.

Certifying body: CESI - RNCP registration (opens in a new tab) - RNCP code: RNCP40864

ON-THE-JOB RESPONSIBILITIES

• Preparation and installation of IT/digital equipment
• Supporting employees in the use of IT equipment
• Providing end-user support
• Participating in server administration

SKILLS MASTERED ON THE JOB

The program allows graduates to be operational from day one, with new knowledge acquired throughout the program to grow into assigned responsibilities. Year 1: providing user support, installing workstations, maintaining and documenting the knowledge base (incident logs, procedures, etc.). Year 2: contributing to systems and network administration, participating in user security awareness efforts, managing and maintaining the IT fleet.

OBJECTIVES

• Meet user needs
• Install and configure PCs and their peripherals
• Set up network access (local, intranet, internet)
• Maintain the IT fleet
• Support users in making the most of IT tools

Program details

Providing user support

How a computer and its components work Networking fundamentals Microsoft: getting started User support and communication Customer service quality and IT charter Introduction to Microsoft 365 Tools, diagnostics, and technology watch User support collaborative project

Administering an IT fleet

Installing and configuring Windows Server Automation and scripting tools Linux: service configuration Virtualization techniques IT fleet administration collaborative project

Deploying an IT fleet

Mastering (disk imaging) Microsoft: update management Fleet and data security Local area networks Switched networks Mobile fleet management IT fleet deployment collaborative project

Managing an IT fleet

Functional analysis ITIL and helpdesk tooling Responsible approach to service contracts Fleet management tools Digital transition tools IT fleet management collaborative project

Developing professional practice

Effective reporting Data processing with Excel Civic engagement Professional English Career project Introduction to data careers Industry and regional news Feedback and outlook

Certifying IT Support and Maintenance Technician skills

Team building: team cohesion Corporate project methodology Professional writing methodology Persuasive argumentation